Technical Support

Technical
Support

For your convenience, we are providing basic Tech Support through this website. We will be updating regularly with new instructions and troubleshooting guides when it is necessary. Call us with your suggestions for what your company would find helpful. We would be happy to add more instructions for you. Customer Service # 877-585-9800. You may also contact us through our Contact Us page. Emails will be answered asap.

		Complete Electronic Fire Pit: CSA, AGA, & UL Component Approvals

PRODUCT TROUBLE SHOOTING GUIDES

Millivolt Pilot Valve Kits, Safety Pilot Kits and Remote Controls! Click below links to access those guides.

PRODUCT APPLICATION CHARTS

Answers to Frequently Asked Questions!. . . . . Assembly to Custom Fit Your Needs!

Millivolt Pilot Valve Kits	Remote Control	Safety Pilot Kits		Match Lit & Drop-In Manual Ignition	Drop-In Remote Electronic Ignition Kits	Millivolt Pilot Kits	Remote Control	Safety Pilot Kits

Below are installation instructions for Fire Rings, Remote Control Kits, Millivolt Valve Kits and Safety Pilot Kits. Click on the links below to access these instructions.

Authorized Dealer's Only

TECHNICAL SUPPORT INSTRUCTIONS

WARRANTY/CREDIT INFO

AUTHORIZED-ONLINE DEALERS

NATIONWIDE SALES REPS

Our Product Catalog

Safety Pilot Kits & Valves
Gas Log Millivolt Kits
Remote Control Kits
Manual Valve Kits
Accessories
Outdoor Fire Effects
Parts Index

Manual Valve Kits

C-66

Safety Pilot Kits

FPPK Complete Fire Pit

Millivolt Kits

MVK-N

FIRE RING

MVK-EILC

MVK-EIMC & MVK-EIHC

MVK HSI50-2, MVK HS300-2

Outdoor Fire Effects

DIRECT SPARK FIREPIT (DSI)

HOT SURFACE FIREPIT (HSI)

IN GROUND MATCH LIT KIT

Remotes

RCK-I

RCK-K

If you are having problems with a Custom Fire Pit built by one of our Technicians, please call John or Denny. Customer Service #: 877-585-9800 or go to our Contact Us page to email your questions.